2021 Lexus NX 300 Lease near Baltimore, MD

“ Great customer service waiting wasn’t long cleaning on vehicle was great great hospitality thank you ”

“ First and foremost, I like to thank John for his patience, not being push me in the process of purchasing my vehicle with me he displayed excellent customer service. ”

“ Austin did a great job on selling me a car. Communication was good and made my purchase smooth. ”

“ Absolutely wonderful and professional experience. I never felt rushed and was given all the time I needed to assure I made a good decision, while receiving counsel in making that decision. Pastor John Davenport is an outstanding person, and you will be guided in the right direction in making your best choice! Thank you to everyone at this great dealership, and thank you to my man, Pastor John Davenport! ”

“ I had a great experience here. I worked with Donnell— he was very kind, calm, and not pushy. I was able to get the car I wanted, within my budget. The service, facilities, and new car buying experience were great for me. It is one of my biggest pet peeves to feel rushed and pressured when making big purchases— I did not feel that here. I would definitely recommend! ”

“ Mr Iliass Zouita who meet as service assistance greeting on day of the service..All the staffs are friendly and kindly professionally. ”

“ Recently purchased a new 2026 RX350 Luxury from Towson and worked with Kevin Bonovich. Kevin is an excellent sales person and was transparent and informative through thr entire process. We got the car for a better deal then we thought we could. Kevin was fully present throughout the process and has contacted us twice since we took delivery to just check in and make sure everything is to our satisfaction or if we had any new questions etc. This has been the best car buying experience we've ever encountered and this is the 11th Lexus we have purchased. ”

“ Greg was very pleasant to deal with! ”

“ Jonathan Butler was great from our first phone conversation in December. He knew what I wanted and what my budget was and worked to meet both. He went out of his way to ensure I was comfortable with the entire purchase process. I would recommend Jonathan and Lexus of Towson to anyone looking to purchase a new or certified pre-owned Lexus. ”

“ Great service by Gregory! He was very patient, courteous and helpful. We are pleased to have bought our Lexus Rx 350h from Towson. ”

“ Brandon was excellent from the moment my car arrived at the dealership to the time I picked it up. He kept me updated throughout the entire process, helped me secure a loaner, and genuinely showed that he cared. When I came to pick up my car, it was clean inside and out without me even asking. Brandon is a great service advisor, and this dealership provides outstanding customer service. ”

“ I was at the Lexus of Towson yesterday for oil change and tire rotation. Also there was a recall from Lexus to update the back camera software. Monique Woods was my tech advisor. I am very glad to have her take care of my car every time. She is very knowledgeable and helpful. She is very friendly and make me feel very comfortable and happy to be waiting for my car. I am very glad that Lexus of Towson is lucky to have someone like Monique working there. She is a great asset to Lexus of Towson. ”

“ Great! He was very accommodating. I was welcomed with a smile and warm hands. I cherished the way they treated me here. Thank you. ”

“ Had a great car buying experience here. Huntley was the salesperson I worked with and he was efficient with his process. They worked with me on the price of my trade in as well as the price of the car. I had an idea of the model I wanted so I didn’t need to shop around but the whole process was stress free. They had another person named Chris show me around the vehicle after I purchased it just to make sure I knew all of the features and tech. Props to him for helping get everything set up. ”

“ My purchasing experience at Lexus of Towson was exceptional because of my salesman, Adam. Adam’s technical AI knowledge made me feel comfortable with this purchase. He answered and explained every question I asked (and there were alot!). I appreciate that Adam made me feel like I was not just a sale . I mattered and was a valuable customer. Adam is A “10”. ”

“ Always the best service. Been coming here for many years… never a bad experience ”

“ The experience at Towson LEXUS was Amazing! Johnathan has the best energy and always takes care of me! He had breakfast and smokes waiting 😋😊 This is a second purchase and he was great again! Khalid had great energy as well, paperwork was easy, these two are my picks 💪🏾 ”

“ I had an 18 yr old LEXUS and Matt showed me the same level of professionalism as if it was a new car! Today, I had the newer car serviced to establish a maintenance record and was I ever surprised to know that I still had Matt as my service consultant! He is amazing; he is patient, works to ensure that my knowledge of my car and my relationship with were in sync! His personality is so contagious; makes you to say, can we be friends? He clearly is a permit fit for this role but I will not be surprised to hear that he was promoted to the next level! Excellent job to LEXUS for seeing the valuable person Matt is and for ensuring that joined the LEXUS of Towson Team! ”

“ Excellent service and every in every direction. Gregory was outstanding our representative. ”

“ Salesman, Austin, was pleasant, competent and eager to help. Jared and Khalid especially helpful on handling the finance matters. We are grateful for everyone's assistance. ”

“ Alex is a wonderful salesperson and we are very happy with all his help. We had a question about the way to have the car attach to our garage door opener. So, he referred us to someone else who was supposed to call us. That person has never contacted us. Other than that everyone else was wonderful. ”

“ I always knew eventually I would own a Lexus. My family members have been Lexus owners since 2003. I wasn’t 100% sure that I was ready to make that move, so I decided to call John Davenport, at Lexus of Towson, to test drive a few models. John was so patient with me. He thoroughly explained the operation of each model, and needless to say, I’m now the proud owner of a Lexus RX 350. The whole process ran so smoothly, to include working with Jared in the finance department. It has so many features that I’m still a little nervous when driving it. If you’re in the market for a Lexus, I highly recommend reaching out to John Davenport at Lexus of Towson. ”

“ I had the best experience with my sales rep and financial rep at Lexus of Towson, Kevin and Ziana were fantastic thank you both for all of your help! ”

“ Matt awesome and I always appreciate his services and his dedication to help people.And he’s the best of the bunch at Lezus. ”

“ Monique at Lexus of Towson was very helpful and professional, she kept me aware of what was going on with my vehicle from the time it was towed there until the time my vehicle was finished. Thank you Monique for keeping me at ease. ”

“ My experience at Lexus of Towson was absolutely a great one. The car salesman Austin did a wonderful job in listening, understanding & paying attention to detail. He gave us solutions to things we thought were a problem. He was extremely nice & welcoming. He took the lead once we explained what we were looking for & the turn out was amazing. No ditsy sales pitch on something we didn’t want, just him being honest, open & detail oriented!! We left Lexus of Towson with a new vehicle, the price range we wanted, the car payments we wanted & the interest rate we wanted. THX AUSTIN…..YOU’RE AWESOME!! ”

“ Great experience with Salesperson and staff. They are very helpful knowledgeable and friendly. Easy to make right decision. ”

“ Wonderful Matt has to be the best service technician ever very courteous very respectful took care everything and they very, very very professional way. I would like for him to be my service guy every time I come. ”

“ Service was GREAT!!! Adam has a GREAT FUTUR as salesperson!!! ”

“ Jonathan and the entire team at Lexus of Towson were fantastic to deal with. Highly recommend!!! ”

“ I had a great experience at Lexus of Towson for the servicing and maintenance of my 2022 Lexus. From the moment I arrived, the staff was professional, courteous, and well organized. The service advisors, Lliass and his team took the time to explain what my vehicle needed, answered my questions clearly, and never made me feel rushed or pressured. The maintenance was completed on time, and my car was returned in excellent condition. I appreciated the clean facility, smooth check-in process, and regular updates while my vehicle was being serviced. It’s clear they take pride in their work and value their customers. I highly recommend Lexus of Towson to anyone looking for reliable, high-quality service and maintenance for their Lexus.The pricing was reasonable for the services.This is a dealership you can trust with your vehicle. ”

“ LOVE my new IS 350F Sport!! Great car buying experience and Jared & Ben were wonderful to work with. They were patient with me during the process with my super busy work schedule, and very communicative. I would definitely buy another vehicle from them! ”

“ Jonathan was there to assist me when I had an accident and my almost 3 year old car was totaled. I have used him for a number of years to purchase an automobile. As the reputation of car dealers is not to tryst. I do trust him. He went out if his way to pick me up from the rental company and synced my remote to the garage door. I did feel uneasy when I was sent to a salesperson whose job was to talk me into added services. It felt like I was being taken advantage of… Christian , the electronics expert was helpful. Good addition to the dealership. ”

“ Ben did a great job answering all of my questions! He took time to explain the technology in my new car and followed up after the sale! ”

“ (Translated by Google) undefined (Original) Brian saw some small dings in the paint and got them redone. That was very much appreciated ”

“ Overall good experience. Josh was great. Hate how long the process takes. I cannot understand why it takes 3+ hours (no fault of Josh the salesman). Was hoping to get dash cam included but no offer or incentive to convince me or to pay in full $700 for it. Was misquoted the interest rate and not notified until after my credit was ran. It was not a huge difference, but a difference still that costs me more. I wish I had stuck with my initial plan to write a check. Anyway, we test drive one and that went well. Josh was very low pressure, almost no pressure, which is appreciated in this field. He laid out ideas and options, and was good at asking different things to jog my thinking to move us forward. I also had a good experience when I returned to drop the check off. I know I listed some negative things that stand out to me but working with Josh was low stress and im enjoying my new vehicle very much. ”

“ Recommend avoiding giving this dealership your business. Attempted to buy an used SUV from this dealership and was given the runaround / bait and switch while I was driving there for a pre-arranged test drive. First given different salesperson, then couldn't dig it out after waiting 4 days for the test drive. 5 minutes later it was damaged, then 5 minutes later it was being sold. Don't come to the dealership. Ask both salesperson to l;et me know if the vehicle does not sell. 5 days later it remains on their website for sale. No communication from the sales staff! ”

“ They don’t clean and remove the snow off their side walk Along their property full of snow that ppl or customers can walk safely or even to cross the west road to York road. It’s not safe to walk in the street I near gotten hit by cars just because Lexus dealership can’t clean up their sidewalk. I’m calling to report your company for not cleaning the sidewalk that you owen by law you should have clean the sidewalk salted. If I get hurt by a car I will hold you accountable for it. BMW removed the snow of their sidewalks and Mini dealerships removed the snow their sidewalks. Why is Lexus not doing the same cleaning they’re removing the snow off the sidewalks so that ppl can walk safely. Lexus dealership Towson is putting ppl’s lives in danger. Remover ”

“ I dropped my Lexus RZ off on 12/12/25, and it was not ready until 1/21/26-an excessive and unacceptable delay. My vehicle had multiple service campaigns and recalls, which makes the forthcoming lack of accuracy and oversight especially troubling. In addition to the recall work, I paid extra for the installation of logo puddle lights (parts and labor). Despite providing the correct part number (PT944-46230 – RZE RPUD RCDR), the dealership ordered and installed the wrong lights. I—not Lexus—identified the error and requested their removal. No refund, corrective action, or goodwill remedy was offered. I was also told required services were completed, yet my vehicle began to display a low washer fluid alert after leaving, calling into question whether even basic inspection items were performed. Most concerning, my card was charged $153 without authorization. When I contacted my service agent Ilias at Lexus, I was told there was no record or explanation for the charge. An unexplained charge with no investigation or follow-up raises serious consumer protection and billing control concerns. This experience reflects poor workmanship, inadequate oversight, and a complete lack of accountability. For a Lexus service department, this level of service is unacceptable. I would not trust this service department with my vehicle or my billing information. ”