Used Lexus ES 350 for Sale near Baltimore, MD
When it comes to luxury sedans that combine elegance, reliability, and exceptional value, few vehicles match the caliber of the Lexus ES 350. At Lexus of Towson, we're proud to offer an outstanding selection of pre-owned ES 350 models that deliver the premium experience you deserve without the new-car price tag. Whether you're seeking a sophisticated daily driver around Baltimore or a comfortable highway cruiser, our used Lexus ES 350 inventory represents one of the smartest investments in today's pre-owned luxury market.
Uncompromising Luxury at an Exceptional Price
The Lexus ES 350 has earned its reputation as one of the most refined sedans in the luxury segment, and purchasing a used model allows you to enjoy all the premium features on I-83 at a fraction of the original cost. Our inventory showcases ES 350 models equipped with hand-stitched leather seating, genuine wood trim, and intuitive technology that rivals many newer competitors. You'll find models with premium sound systems, navigation packages, heated and ventilated seats, and advanced safety features that were once reserved for top-tier luxury vehicles. The beauty of choosing a pre-owned ES 350 is that someone else absorbed the initial depreciation, which means you're getting a vehicle that still feels brand new but at a significantly reduced investment. Each model in our inventory has been carefully selected to ensure it meets the high standards our customers expect, offering that signature Lexus quiet cabin and smooth ride quality that makes every drive to Patterson Park feel special.
Legendary Reliability You Can Count On
Lexus has consistently ranked high in terms of reliability, and the ES 350 exemplifies this commitment to dependability. Built on a proven platform, these vehicles are engineered to deliver hundreds of thousands of miles of trouble-free driving when properly maintained. Our used ES 350 inventory includes thoroughly inspected vehicles with complete service histories, giving you peace of mind that your investment is protected. The ES 350's reputation for reliability means lower maintenance costs compared to competitors, and parts availability is excellent nationwide. Many of the used Lexus ES 350 models in our showroom are still covered by Lexus's comprehensive warranty programs, and we offer extended warranty options for added protection. When you choose a pre-owned ES 350 from our dealership, you're not just buying a luxury sedan—you're investing in years of dependable transportation backed by one of the automotive industry's most trusted brands.
The Ideal Blend of Performance and Efficiency
The ES 350's engine delivers impressive horsepower while maintaining respectable fuel economy figures that won't break your budget at the pump. This powerful yet efficient powertrain provides confident acceleration for highway merging and passing, while the smooth automatic transmission ensures seamless gear changes in any driving situation. Our used inventory includes both FWD and AWAD configurations, allowing you to choose the model that best suits your driving preferences. The ES 350's suspension tuning strikes an ideal balance between comfortable cruising and responsive handling, making it equally at home navigating city streets or tackling long road trips. Visit our dealership today to explore our exceptional selection of used Lexus ES 350 models and experience firsthand why this luxury sedan continues to be a favorite among discerning drivers who refuse to compromise on quality.
3 Reasons to Choose a Used Lexus ES 350
- Exceptional value and luxury features
- Proven reliability and low ownership costs
- Smooth performance with great fuel economy
Current Inventory
- Price
- $22,000
- Dealer Process Fee
- +$799
- Make It Easy Price
- $22,799
Description
CARFAX One-Owner. 2017 Lexus ES 350 Matador Red Mica FWD 6-Speed Automatic with Sequential Shift ECT-i 3.5L V6 DOHC Dual VVT-i 24VBlack W/Birds Eye Maple Premium Synthetic, 10-Way…CARFAX One-Owner. 2017 Lexus ES 350 Matador Red Mica FWD 6-Speed Automatic with Sequential Shift ECT-i 3.5L V6 DOHC Dual VVT-i 24VBlack W/Birds Eye Maple Premium Synthetic, 10-Way Power Adjustable Front Seats, 17 x 7JJ Split 10-Spoke Aluminum Alloy Wheels, 4-Wheel Disc Brakes, 8 Speakers, ABS brakes, Air Conditioning, Alloy wheels, AM/FM radio: SiriusXM, Anti-whiplash front head restraints, Auto High-beam Headlights, Auto-dimming door mirrors, Auto-dimming Rear-View mirror, Automatic temperature control, Brake assist, Bumpers: body-color, CD player, Compass, Delay-off headlights, Driver door bin, Driver vanity mirror, Dual front impact airbags, Dual front side impact airbags, Electronic Stability Control, Emergency communication system: Safety Connect, Exterior Parking Camera Rear, Four wheel independent suspension, Front anti-roll bar, Front Bucket Seats, Front Center Armrest, Front dual zone A/C, Front fog lights, Front reading lights, Fully automatic headlights, Garage door transmitter: HomeLink, Illuminated entry, Knee airbag, Leather Shift Knob, Low tire pressure warning, Occupant sensing airbag, Outside temperature display, Overhead airbag, Overhead console, Panic alarm, Passenger door bin, Passenger vanity mirror, Perforated NuLuxe Seat Trim, Power door mirrors, Power driver seat, Power moonroof, Power passenger seat, Power steering, Power windows, Radio data system, Radio: Display Audio AM/FM/CD w/SiriusXM, Rain sensing wipers, Rear anti-roll bar, Rear reading lights, Rear seat center armrest, Rear side impact airbag, Rear window defroster, Remote keyless entry, Security system, Speed control, Speed-sensing steering, Steering wheel mounted audio controls, Tachometer, Telescoping steering wheel, Tilt steering wheel, Traction control, Trip computer, Turn signal indicator mirrors, Variably intermittent wipers, Black W/Birds Eye Maple Premium Synthetic.Recent Arrival! Odometer is 10256 miles below market average! 21/30 City/Highway MPGAn Elite of Lexus award winner for 17 years!! Lexus of Towson is truly a special dealership that needs to be experienced.Lexus of Towson is proud to serve Baltimore-area drivers with exceptional sales and service. Purchasing a luxury vehicle is a significant investment, and we're committed to making that experience seamless and rewarding — from your first visit to years down the road. Recognized as an Elite of Lexus dealership for 13 consecutive years, we hold ourselves to the highest standards of customer satisfaction. This distinction is earned by only a select group of dealerships nationwide, and we take pride in upholding it every day. Conveniently located just off the Baltimore Beltway at Exit 26, we're your premier destination for luxury vehicles in the greater Baltimore area. We invite you to visit us and experience the difference firsthand. All pre-owned vehicle pricing excludes taxes, tags, title, and a $799.00 Dealer Processing Fee (not required by law). While every effort has been made to ensure the accuracy of pricing, options, photos, and vehicle descriptions, the dealership is not responsible for any errors or omissions. Some vehicles may be previous demos, and all vehicles are subject to prior sale. For any questions or concerns, we encourage you to ask for a Sales Manager — we'll do everything we can to make a deal work for you.Awards:* JD Power Vehicle Dependability Study (VDS) * 2017 IIHS Top Safety Pick+ * 2017 KBB.com Brand Image Awards(more)| Mileage | 70,106 |
| Trim | ES 350 |
| Stock # | T4696AA |
| VIN | JTHBK1GG6H2255083 |
| Exterior Color | Matador Red Mica |
| Interior Color | Black w/Birds Eye Maple |
| Drivetrain | FWD |
- Price
- $25,000
- Dealer Process Fee
- +$799
- Make It Easy Price
- $25,799
Description
2019 Lexus ES 350Finished in Silver Lining Metallic, this one owner, accident free Lexus ES 350 is Lexus Certified at no additional cost. Equipped with the Navigation and Mark…2019 Lexus ES 350Finished in Silver Lining Metallic, this one owner, accident free Lexus ES 350 is Lexus Certified at no additional cost. Equipped with the Navigation and Mark Levinson Audio Package, 12.3 inch multimedia display, Apple CarPlay, Mark Levinson 17 speaker premium surround sound system, Premium Package, heated and ventilated front seats, heated wood and leather trimmed steering wheel, blind spot monitor with rear cross traffic alert, Intuitive Parking Assist with Auto Braking, wireless charger, hands free power trunk, rain sensing wipers, wood trim with ambient lighting, power tilt and telescopic steering wheel, moonroof, and Lexus Safety System+ 2.0. Original MSRP was $48,772.Only available at Lexus of Towson, 1040 York Rd, Towson, MD 21204. We offer home delivery all over the country. See dealer for details.Text the General Manager, Younes Bekkali, for the best experience and the most accurate information on availability. 571 481 0006. Main dealership number: 410 769 9400.We are transparent and do not charge any hidden fees. The only additional charge is a $799 dealer processing fee, plus taxes, tags, and any required state fees based on the state where the vehicle will be registered.(more)| Mileage | 96,717 |
| Trim | ES 350 |
| Stock # | T4440AA |
| VIN | 58ABZ1B10KU002809 |
| Exterior Color | Silver Lining Metallic |
| Interior Color | Black |
| Drivetrain | FWD |
- Price
- $28,000
- Dealer Process Fee
- +$799
- Make It Easy Price
- $28,799
Description
2021 Lexus ES 350Finished in Nebula Gray Pearl, this one owner Lexus ES 350 is powered by a 3.5L V6 engine producing 302 horsepower paired with an 8 Speed Automatic Transmission.…2021 Lexus ES 350Finished in Nebula Gray Pearl, this one owner Lexus ES 350 is powered by a 3.5L V6 engine producing 302 horsepower paired with an 8 Speed Automatic Transmission. Original MSRP was $46,090.Equipped with the Premium Package, heated and ventilated front seats, heated wood and leather trimmed steering wheel, wireless charger, blind spot monitor with rear cross traffic alert, Intuitive Parking Assist with Auto Braking, rain sensing wipers, Lexus Memory System, power moonroof, Apple CarPlay, Android Auto, wood trim interior, 18 inch alloy wheels, premium sound system, and Lexus Safety System+ 2.0.Only available at Lexus of Towson, 1040 York Rd, Towson, MD 21204. We offer home delivery all over the country. See dealer for details.Text the General Manager, Younes Bekkali, for the best experience and the most accurate information on availability. 571 481 0006. Main dealership number: 410 769 9400.We are transparent and do not charge any hidden fees. The only additional charge is a $799 dealer processing fee, plus taxes, tags, and any required state fees based on the state where the vehicle will be registered.(more)| Mileage | 93,864 |
| Trim | ES 350 |
| Stock # | T4531A |
| VIN | 58ADZ1B10MU104803 |
| Exterior Color | Nebula Gray Pearl |
| Interior Color | Black |
| Drivetrain | FWD |
- Price
- $28,000
- Dealer Process Fee
- +$799
- Make It Easy Price
- $28,799
Description
2019 Lexus ES 350 Silver FWD 8-Speed Automatic 3.5L V6 DOHC Dual VVT-i 24VBlack Premium Synthetic, 10 Speakers, 10-Way Power Adjustable Front Seats, 4-Wheel Disc Brakes, ABS…2019 Lexus ES 350 Silver FWD 8-Speed Automatic 3.5L V6 DOHC Dual VVT-i 24VBlack Premium Synthetic, 10 Speakers, 10-Way Power Adjustable Front Seats, 4-Wheel Disc Brakes, ABS brakes, Accessory Package, Air Conditioning, All Weather Floor Liners w/Trunk Tray, Alloy Wheel Locks, Alloy wheels, AM/FM radio: SiriusXM, Auto High-beam Headlights, Auto-dimming door mirrors, Automatic temperature control, Blind Spot Monitor w/Park Assist, Brake assist, Bumpers: body-color, Cargo Net, Carpet Trunk Mat, CD player, Compass, Delay-off headlights, Driver door bin, Driver Seat Memory, Driver vanity mirror, Dual front impact airbags, Dual front side impact airbags, Electrochromic Rear-View Mirror, Electronic Stability Control, Emergency communication system: Lexus Enform w/Safety Connect, Exterior Parking Camera Rear, Four wheel independent suspension, Front anti-roll bar, Front Bucket Seats, Front Center Armrest, Front dual zone A/C, Front reading lights, Fully automatic headlights, Garage door transmitter: HomeLink, Heated & Ventilated Seats, Heated Leather & Wood Steering Wheel, Illuminated entry, Intelligence Clearance Sonar, Key Gloves, Knee airbag, Lane Change Assist, Leather Shift Knob, Leather steering wheel, Low tire pressure warning, Navigation, NuLuxe Seat Trim, NuLuxe Seat Trim (LD), Occupant sensing airbag, Outside temperature display, Overhead airbag, Overhead console, Panic alarm, Passenger door bin, Passenger vanity mirror, Power door mirrors, Power driver seat, Power moonroof, Power passenger seat, Power steering, Power Tilt/Telescoping Steering Wheel w/Memory, Power windows, Premium Package, Radio data system, Radio: Lexus Premium Sound System w/10 Speakers, Rain Sensing Wipers, Rear anti-roll bar, Rear reading lights, Rear seat center armrest, Rear side impact airbag, Rear window defroster, Remote keyless entry, Security system, Side Mirrors w/Memory & Reverse Tilt, Speed control, Speed-sensing steering, Steering wheel mounted audio controls, Tachometer, Telescoping steering wheel, Tilt steering wheel, Touch-Free Power Trunk, Traction control, Trip computer, Turn signal indicator mirrors, Variably intermittent wipers, Wheels: 17 x 7.5J Split 10-Spoke Aluminum Alloy, Wheels: 18 x 8J Split 10-Spoke High Gloss, Windshield De-Icer, Wireless Charger, Wood Trim, Black Premium Synthetic.Recent Arrival! 22/33 City/Highway MPGAn Elite of Lexus award winner for 17 years!! Lexus of Towson is truly a special dealership that needs to be experienced.Lexus of Towson is proud to serve Baltimore-area drivers with exceptional sales and service. Purchasing a luxury vehicle is a significant investment, and we're committed to making that experience seamless and rewarding — from your first visit to years down the road. Recognized as an Elite of Lexus dealership for 13 consecutive years, we hold ourselves to the highest standards of customer satisfaction. This distinction is earned by only a select group of dealerships nationwide, and we take pride in upholding it every day. Conveniently located just off the Baltimore Beltway at Exit 26, we're your premier destination for luxury vehicles in the greater Baltimore area. We invite you to visit us and experience the difference firsthand. All pre-owned vehicle pricing excludes taxes, tags, title, and a $799.00 Dealer Processing Fee (not required by law). While every effort has been made to ensure the accuracy of pricing, options, photos, and vehicle descriptions, the dealership is not responsible for any errors or omissions. Some vehicles may be previous demos, and all vehicles are subject to prior sale. For any questions or concerns, we encourage you to ask for a Sales Manager — we'll do everything we can to make a deal work for you.Awards:* 2019 KBB.com 5-Year Cost to Own Awards * 2019 KBB.com Brand Image Awards * 2019 KBB.com Best Buy Awards(more)| Mileage | 94,072 |
| Trim | ES 350 |
| Stock # | T4484AA |
| VIN | 58ABZ1B17KU043258 |
| Exterior Color | Atomic Silver |
| Interior Color | Black |
| Drivetrain | FWD |
- Price
- $44,000
- Dealer Process Fee
- +$799
- Make It Easy Price
- $44,799
Description
2025 Lexus ES 350Finished in Eminent White Pearl, this one owner, accident free Lexus ES 350 is Lexus Certified at no additional cost. Powered by a 3.5L V6 engine producing 302…2025 Lexus ES 350Finished in Eminent White Pearl, this one owner, accident free Lexus ES 350 is Lexus Certified at no additional cost. Powered by a 3.5L V6 engine producing 302 horsepower paired with an 8 Speed Automatic Transmission. Original MSRP was $50,494.Equipped with the Premium Package, Technology Package, heated and ventilated seats, memory seating, leather heated steering wheel, head up display, 12.3 inch touchscreen display, wireless Apple CarPlay, Android Auto, power trunk with kick sensor, wood trim with ambient lighting, wireless charger, blind spot monitor, Intuitive Parking Assist, and Lexus Safety System+ 2.5.Only available at Lexus of Towson, 1040 York Rd, Towson, MD 21204. We offer home delivery all over the country. See dealer for details.Text the General Manager, Younes Bekkali, for the best experience and the most accurate information on availability. 571 481 0006. Main dealership number: 410 769 9400.We are transparent and do not charge any hidden fees. The only additional charge is a $799 dealer processing fee, plus taxes, tags, and any required state fees based on the state where the vehicle will be registered.(more)| Mileage | 14,670 |
| Trim | ES 350 |
| Stock # | BT2154 |
| VIN | 58ADZ1B10SU202369 |
| Exterior Color | White Pearl |
| Interior Color | Palomino |
| Drivetrain | FWD |
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Dealership Information
Testimonials
Yes, the service was great.
“ Yes, the service was great. Everyone was friendly, but when they wash my car, they left a whole Lotta lent all inside of the car. ”
“ Purchasing a new car from this dealer was a great experience. All of the staff were friendly, helpful, and courteous. Johnathon Butler outdid himself in finding the exact model and trim package I wanted. This is a stellar performance by a team whose aim is to please. ”
“ He was highly professional and accurate with information ”
“ Austin at Lexus of Towson is phenomenal! He made my car buying experience one of the best ever! His calm, patient, no pressure demeanor was much appreciated. Austin and his Manager worked with me to close an extremely fair trade deal. After my original choice was sold, they quickly searched to find and transfer the car that was meant for me from Rockville! I love ❤️ my RX 350 Premium. The rims are 🔥🔥🔥🔥. Lexus of Towson rocks! Thanks for your amazing service! ”
“ The sales rep Mr. Nettles and entire team were great to deal with. The dealership leaders were also very nice and helpful. I will be back for sure! ”
“ I had the best experience at Lexus of Towson. Everyone there is helpful, pleasant and informative. I’ve been going there for nine years It’s always positive. ”
“ Mr William was exceptionally well mannered and prepared for the task! I asked him a lot of questions and he offered the best advice accordingly. I finally gave up and listened to what made logical sense, plus received a Great Deal on my 2026! My time was well spent and my mind is now at ease! Thank You 🙏🏼 ”
“ I had an excellent experience working with Michael and the Lexus of Towson team during my recent car purchase. Michael was professional, knowledgeable, patient, and made the entire process smooth and comfortable. The experience reflected the Lexus IS 350 itself: refined, reliable, and built with attention to detail. I truly appreciated Michael, Khalid, and Austin's professionalism and would highly recommend Lexus of Towson to anyone looking for a quality vehicle and a first-class buying experience. ”
“ Bwerani was an absolute pleasure to work with. He was down to Earth, honest, and patient. Everyone else who helped me during the buying process was also top notch. I purchased a 2019 BMW 540i. A amazing car in mint condition. Thank you Lexus of Towson!⭐️ ”
“ My experience at Lexus of Towson was good. Huntley was prompt and responsive. I’m very happy with my new Lexus. ”
“ Hey Ben I like to thank for being a good salesman and being very knowledgeable and helping my wife pick out her car that she absolutely loves thank you once again good job Ben ”
“ They have everything you need and very friendly. Kevin Bonovich was patient and helpful. ”
“ I worked with Austin on getting a Lexus RZ. He was a pleasure to work with- very professional, knowledgeable, and responsive throughout the process. Highly recommend working with him and Lexus of Towson. ”
“ As a customer i couldn’t be more happier and grateful with them. My service advisor Monique Wood made the whole process easy and understandable for me. Im really happy with her service. She’s the best consultant anyone can ever ask for. im really satisfied with her service and the dealership service as well. ❤️ ”
“ Fabulous in every way with the utmost professionalism and kindness and expertise ”
“ My experience with Lexus was amazing. Kevin Bonovich was the lovely salesman that assisted me. He went above and beyond to make sure I get what I wanted. He didn’t pressure me into anything he made feel comfortable my 1st time visiting the dealership. He is very knowledgeable and met all my needs. I came across a little hiccup because of my uncertainty of the color vehicle I wanted but I contacted him and he informed me to returned the next morning. I left with my 2026 Lexus UX300. The process was worth it. Thanks Kev for making my experience great and help putting me in such a great suv ”
“ I had a great experience working with John Davenport at Lexus! This was my first car purchase and he made the whole process smooth and enjoyable from start to finish. His energy is genuinely great and I never felt stressed or overwhelmed. I am so happy with my purchase and highly recommend connecting with John if you’re looking for your next Lexus! ”
My first experience with the Parts department at Lexus of
“ My first experience with the Parts department at Lexus of Towson . The Parts person not only explained the differences with the windshield wipers but also installed them for me. ”
“ Working with Ben was great! We found a car on the website and he helped us through the process and sale. Honest, good communication, and reliable service. We will look here again when we are ready for another vehicle. ”
“ We had a great experience working with William at Lexus of Towson. We were in a rush and he was totally on top of things for a thorough but brief review of the car. He was able to quickly work out a deal with us, and even had the car driven to us after it was detailed. Hands down the best car buying experience we've ever had. ”
“ My experience at Lexus of Towson was amazing. While there were a few minor incidents along the way, our salesperson, Kevin Bonovich, was excellent to work with. The pre-owned sales manager, and I’m assuming the general manager as well, also played a big part in making me a satisfied customer and ensuring the deal worked well for both parties. I would highly recommend this dealership to anyone looking for a new or pre-owned Lexus. ”
“ Both Huntley and Khalid were very knowledgeable and helpful. They made sure everything was explained and that I left happy. ”
“ My sales representative was very knowledgeable, polite and very helpful. ”
“ Courtney was a great salesman! He let me work through all my new car anxiety without pressure!!! I am soo happy with my new car!!! ”
Lexus of towson is always great place to go to get my car
“ Lexus of towson is always great place to go to get my car maintenance. My service provider Brandon is amazing he always provides the best recommendations for my car. His amazing customer service skills is what keeps me coming back to lexus of towson. ”
“ Very helpful ”
“ Excellent service! Jonathon made the process super easy. ”
Professionalism courtesy of staff, neat clean environment
“ Professionalism courtesy of staff, neat clean environment periodic updates, follow-up call, fair and transparent price quotes Brandon Scott is a first-rate staff ”
“ They sold me a cool truck, Bwerani is GOATED, and will guard the mess out of you. Go Navy ”
“ My salesman Kevin was on point and did what inasked him to do to get me in the car I wanted and then Kaylee’d Hassan’ helped guide me through the final financing obstacles which was none and got me out the door in a very reasonable time those two guys are the best ”
“ Kevin was the Rep who worked with me for the purchase of my car. He demonstrated professionalism from the beginning to end. He was kind, and he was patient. He was able to answer all of my questions. He respected my decisions and made sure to give me all the information possible to make the best choices. He was not pushy and I appreciated that so much. His people skills is just what is needed and enabled him to demonstrate excellence in customer service. Kevin recognized that I had did my research before coming in to the dealership he respected my ideas and suggestions. He made sure I understood every step and every option that was available. The next step was to go to the finance office. Needless to say I wished that Kevin could finalize my deal for me. If you have to go to Lexus of Towson, please ask for Kevin to care for you while you're there you will be in the best hands ”
“ I had a wonderful experience with Lexus of Towson and I love my new car. Mack spent so much time with us while deciding on the car and test driving. Ziana was very helpful and professional, very easy to talk to. Such a nice touch in the final presentation with the bow and pictures. Wonderful experience all around. ”
“ Excellent customer service. We had a wonderful experience with Huntley. He was very patient and worked with us throughout the purchasing process. We really love our new car. ”
“ Josh kept me up to date on the vehicle and was very helpful. The purchase was easy compared to other dealerships ”
“ Excellent experience great staff both sales and service but highly recommend ”
“ Mike at Lexus of Towson was a great salesman. He was not pushy but very patient with showing me different models. I was very specific about the car that I was looking for. He was very knowledgeable on what was inside, and what made each car great. Mike was very knowledgeable of the mechanics and Lexus cars in general. Very genuine and great sales rep. Definitely go see Mike Crusoe for your next Lexus. The best part was celebrating together. ”
“ Had a fast and easy experience with Donell and the rest of the team to be honest this was the fastest and less hassle I have ever delt with at a dealership. 5 stars for me ”
Nice fast service smart explained every detail ask about
“ Nice fast service smart explained every detail ask about any other concerns. Making sure I’m having the best experience possible ”
“ I had a great experience working with William Stewart at Lexus of Towson. He took the time to thoroughly explain all of my options and made sure I felt comfortable and confident before making a decision. I never felt pressured. His knowledge, honesty, and patience truly stood out. William and Jake made the entire process smooth and stress-free. Highly recommend Lexus of Towson. ”
“ I had a frustrating experience with this dealership that others should be aware of. Last Friday, I contacted them about a Lexus NX 450h+ and let them know I planned to visit the following week. Greg and Lucinda had my contact information and knew I’d be coming from Northern Virginia (about a 1.5-hour drive each way). What’s disappointing is that they did not proactively inform me when the vehicle was sold earlier this week. Instead, they continued reaching out to “confirm” my visit—even after the car was no longer available. I had also clearly asked to be contacted via email or text, since phone calls disrupt my workday. Despite that, I continued receiving calls. This lack of transparency and disregard for communication preferences feels unprofessional. At best, it reflects poor coordination. At worst, it comes across as a bait-and-switch tactic to get customers in the door. I’d strongly recommend confirming availability before making the trip.. ”
“ I had a frustrating experience with this dealership that others should be aware of. Last Friday, I contacted them about a Lexus NX 450h+ and let them know I planned to visit the following week. Greg and Lucinda had my contact information and knew I’d be coming from Northern Virginia (about a 1.5-hour drive each way). What’s disappointing is that they did not proactively inform me when the vehicle was sold earlier this week. Instead, they continued reaching out to “confirm” my visit—even after the car was no longer available. I had also clearly asked to be contacted via email or text, since phone calls disrupt my workday. Despite that, I continued receiving calls. This lack of transparency and disregard for communication preferences feels unprofessional. At best, it reflects poor coordination. At worst, it comes across as a bait-and-switch tactic to get customers in the door. I’d strongly recommend confirming availability before making the trip.. ”
“ Poor Customer Service across the board. I left voicemails for call backs including to Eddy who is a Sales Manager and no return call back. It is clear based on the level of the service they could careless about selling a Lexus. ”
“ I had my 10,000-mile service done at the Lexus of Towson dealership today. Brandon Scott, the Service Consultant, was extremely helpful and guided me through the entire process from start to finish. He was consistently friendly, professional, and made everything easy and smooth. I really appreciate his excellent service and support. Thank you! ”