SERVICE DEPARTMENT

Our Location

Lexus of Towson
1040 York Road Beltway Exit 26A
Towson, MD 21204

Service: 410-847-7377
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Service Hours

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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Director BILL  MORTIMER
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(410) 769-9400

We'd like to welcome Bill back to Lexus of Towson! Bill returns to us after being away for a little over a year. He was an awesome Service Consultant here in his previous role and using what he learned in is year away he will be just what we need keeping an eye on our Guests needs and concerns. Welcome back Bill Dealer Bio upcoming....

Service Director
BILL MORTIMER
Service Consultant R. SCOTT JOHNSON
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(443) 632-2910

Been with Lexus since 2001

Service Consultant
R. SCOTT JOHNSON
Service Consultant VINCE  GEPPI
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(410) 769-9400
Service Consultant
VINCE GEPPI
Service Consultant ANDY  WOO
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(410) 769-9400
Service Consultant
ANDY WOO
Service Consultant MONIQUE  WOOD
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(410) 769-9400
Service Consultant
MONIQUE WOOD
Service Consultant ETHAN  SNADER
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Service Consultant
ETHAN SNADER
Service Consultant MATT  GRIFFIN
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(410) 769-9400
Service Consultant
MATT GRIFFIN
Guest Relations Manager NANCY  GEPPI
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(410) 769-9400
Guest Relations Manager
NANCY GEPPI
Shop Foreman Mike Welsh
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Lexus Master Certified
Shop Foreman
Mike Welsh

Contact Information


Lexus of Towson was one of the best experiences I have had in purchasing a new car. Mr. Huntley was the best salesman. He was extremely professional, personable and patient. He gave the best customer service that you could receive. The manager and entire staff was very friendly and engaging. Thank...

- Tana Hicks, GOOGLE

I am highly impressed. From the moment we walked through the door we were treated with the utmost respect. My son just graduated from college. He asked to see a Tesla. They never acted that he was looking at cars out of his price range. Everyone bent over backwards for him. Salesman was Garrett...

- Cindy Huemmer, GOOGLE

Very friendly people and very helpful too. I learn things from them that my previous car dealers did not tell me.👍😘

- Susan Ford, GOOGLE

Outstanding, Very Professional from beginning to end, Shawn Issac truly a asset to and for this company

- Willene Armstrong, GOOGLE

Great experience. No hassle, in and out and on my way.

- Cathy Norton, GOOGLE

The folks at Lexus of Towson are amazing especially Laurie Vanvoorhis. From the first time we talked, she listened to what I was asking for and responded right away with exactly what I wanted. I could not have been happier. It has been my best experience ever with a car dealership. It was also a...

- Craig B, GOOGLE

I always receive 5star service at Lexus of Towson.The service manager is hands on and friendly which makes my hour and 15minute drive worth it.Thanks for another great experience!

- Teph, GOOGLE

Lexus of Townson is the only place I trust when it comes to maintenance on my 2004 SC430 vehicle. They are the reason why my car performance is excellent. Thank you to the staff in the service department. They are ALWAYS pleasant and welcoming in person and over the phone..

- Kimmie Spence, GOOGLE

Staff was wonderful. Customer service was exceptional. Thanks to Bill in service and his staff.

- David Viola, GOOGLE

Lexus of Towson continues to work with professionalism and courtesy even during these trouble times. Excellent Vehicle service and customer service as well.

- Keith Harrison, GOOGLE

Andrew Woo was excellent as my service advisor. It's a shame that Chelsea Django has left because she was the best. The high turnover in the service department is certainly the result of poor management attitudes and decisions. High turnover in personnel is always a sign of bad management.

- Michael Paulsen, GOOGLE

Thank you Andrew and Bill! Thanks for always taking great care of me even when my guy Vince is off.

- Joanne, GOOGLE

Fantastic service as usual. Very professional staff and excellent communication

- Patrick Hyatt, GOOGLE

Excellent and speedy service

- Tarsia Monic, GOOGLE

Lexus of Towson completed my service in an outstanding manner and totally exceeded my expectations. They even had an ES Hybrid waiting as my loaner nine. Great job Lexus of Towson. Truly, Kevin

- Kev, GOOGLE

Very professional and helpful staff. They exceeded my expectations in the services they provided and went above and beyond to ensure my experience was a positive one.

- Kenneth Kupyak, GOOGLE
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