Lexus of Towson

Testimonials

DEALERRATER
Coolguy
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Very responsive and courteous salesman. Sherwood...

Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He offered me to call him, if I have any question.

GOOGLE
Helena Busick
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Helena Busick

George Zicopoulos was a wonderful sales person we felt he was excellent in giving us as much information about the car an ask us to call or come in for assistance and we may need it thank Michael for his assistance also. I would refer them to any of our friends.

GOOGLE
Daniel Sine
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Daniel Sine

Mike Shuman and Dianne Saunders provided me with superior service. I flew from SC to buy my car from Lexus of Towson.

GOOGLE
Mona Barr
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Mona Barr

I was pleased with the excellent service, friendliness and knowledge of our sales person, Jonathan Butler. He listened to our wants and needs. He didn't badger us when we needed time. He knew the car was for me and spoke to me not just to my husband which many sales people do. I highly recommend the dealership and Jon!

GOOGLE
Ali Khayyer
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Ali Khayyer

Great buying experience. Sherwood was excellent. He made the process very smooth. Gave us a great deal on the new car. The car is excellent and we could not be happier. We will definitely be back to buy our next car from him.

GOOGLE
Thomas Hinton
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Thomas Hinton

We had patient and experienced salesman in Ben Atta Peters. He showed us several cars before we settled on the car that met our requirements. He was very knowledgeable about Lexus. The sales process was straightforward and the finance person was likewise thorough and the process was good. We like the car we got. Thank you.

GOOGLE
Jack Chamberlain
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Jack Chamberlain

Tremendous experience with Sherwood Schaffernoth as our sales representative. In one meeting we handled all outstanding issues and my wife drove off in her 2019 GX 460. The entire team at Lexus of Towson was first class!

CARGURUS
Gino
Full Star Full Star Full Star Full Star Full Star
8-10-2019

Great customer service and experience

CARGURUS
Huyen
Full Star Full Star Full Star Full Star Full Star
7-28-2019

Ben and Diane were very pleasant to work with!

GOOGLE
John Vaughters
Full Star Full Star Full Star Full Star Full Star
7-26-2019
John Vaughters

can i with things I needed and ALMOST ALL of those things were met. BENEDICT ATTA-PETERS was very helpful and patient

CARGURUS
Kristy
Full Star Full Star Full Star Full Star Full Star
7-21-2019

Very pleased with the service we received.

CARGURUS
huggiebear500
Full Star Full Star Full Star Full Star Full Star
7-7-2019

Good experience

GOOGLE
La'Cheryl White
Full Star Full Star Full Star Full Star Empty Star
7-2-2019
La'Cheryl White

Experience was good and fast.

GOOGLE
sal
Full Star Full Star Full Star Full Star Full Star
6-24-2019
CARGURUS
Brenda
Full Star Full Star Full Star Full Star Full Star
6-18-2019

Salesman was great. Will check back when back in Maryland

CARGURUS
Dave
Full Star Full Star Full Star Full Star Full Star
6-18-2019

They were very helpful, provided all the information I needed, and gave me a firm offer for my trade after I sent pictures and details.

GOOGLE
Fiorella Herrera
Full Star Full Star Full Star Full Star Empty Star
6-9-2019
Fiorella Herrera

Service was great when I leased my vehicle. However, it was lacking when I picked my vehicle up.

GOOGLE
richard givens
Full Star Full Star Full Star Full Star Full Star
6-4-2019
richard givens

This will be my third car purchased from Lexus of Towson and Shawn Issac has been my sales person each time. He has always been a consummate professional in my dealings with him, and is very knowledgeable about the vehicles he sells. He goes out of his way to find exactly what you want in your vehicle choice, which is why I'm a returning customer.

GOOGLE
sal .
Full Star Full Star Full Star Full Star Full Star
5-30-2019
GOOGLE
Ebru Yucel
Full Star Full Star Full Star Full Star Full Star
5-23-2019
Ebru Yucel

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! Looking forward to my next service!

GOOGLE
Shanica Boyd
Full Star Full Star Full Star Full Star Full Star
5-23-2019
Shanica Boyd

The entire process was smooth from start to finish. Sales rep Laura VanVoorhis was amazing and ensured my experience was nothing less than exceptional. She ensured that I had all the information needed to be comfortable with my purchase and took extra time to show me all the lovely features of my new car. Definitely will be returning in the future!

GOOGLE
Xueying Wang
Full Star Full Star Full Star Full Star Full Star
5-23-2019
Xueying Wang

Mr. Jonathan Butler is our sale person. He is very honest and considerate. We had a great experience purchasing a Lexus from him. He is knowledgeable and helpful.

EDMUNDS
EbruYucel
Full Star Full Star Full Star Full Star Full Star
5-19-2019
Exceptional service!

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!

DEALERRATER
ebruyucel
Full Star Full Star Full Star Full Star Full Star
5-19-2019
Exceptional service!

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!

CARS
Ebru Yucel
Full Star Full Star Full Star Full Star Full Star
5-19-2019
Exceptional Service!

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!

GOOGLE
Tyrone S.
Full Star Full Star Full Star Full Star Full Star
5-16-2019
Tyrone S.

Amazing sales team with top notch customer service , I'm definitely happy with my new LS460 .Thanks again George Z. (Sales Rep)

GOOGLE
Christopher Wong
Full Star Full Star Full Star Full Star Full Star
5-16-2019
Christopher Wong

Great Service

GOOGLE
Giulio DelGallo
Full Star Full Star Full Star Full Star Full Star
5-6-2019
Giulio DelGallo

Excellent service from my sales associate. He understood what I wanted and found me a car to meet those needs and it was at the price I wanted to pay.

GOOGLE
Kelly McLaughlin
Full Star Full Star Full Star Full Star Full Star
5-6-2019
Kelly McLaughlin

Lexus of Towson was one of the most enjoyable car purchasing experiences we have ever had. Huntley Dehaney was very professional and helpful and accommodated all of our requests. I would highly recommend seeking him out to assist in your Lexus purchasing experience!

GOOGLE
Luke Schwenke
Full Star Full Star Full Star Full Star Full Star
5-6-2019
Luke Schwenke

Lexus of Towson is a great place to purchase your new Lexus. I had been to 2 other dealerships in the area recently and preferred this one much more in terms of the people working there and the building itself. Sherwood Schaffernoth was friendly and made purchasing my new GS F easy and not stressful. If I lived in the area I would gladly come back to get the car serviced.