Lexus of Towson

Testimonials

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Rachel Schreiber
Full Star Full Star Full Star Full Star Full Star
1-18-2020
Rachel Schreiber

Vince is an excellent service advisor! I highly recommend him. My car was serviced quickly and the waiting area was very comfortable. Thank you

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Rob O'Connor
Full Star Full Star Full Star Full Star Full Star
1-17-2020
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nicole williams
Full Star Full Star Full Star Full Star Full Star
1-17-2020
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ebony hilton
Full Star Full Star Full Star Full Star Full Star
1-16-2020
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Carlean Rhames
Full Star Full Star Full Star Full Star Full Star
1-16-2020
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Anna Nunes
Full Star Full Star Full Star Full Star Full Star
1-16-2020
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Jahangir Khan
Full Star Full Star Full Star Full Star Full Star
1-15-2020
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Nedra Lyons
Full Star Full Star Full Star Empty Star Empty Star
1-15-2020
Nedra Lyons

My service consultant was very nice however I was in the shop for 4 hours just for a oil change. My consultant advised me that I had a nail in my tire and it needed to be replaced at a cost of $250 without looking into the history of my car and contract and finding that I had the tire coverage so that would be taken care of. This information was relayed to me by my husband and I told my consultant and at that point he discovered that I actually do have that protection and my tired was replaced. Which was another hour.

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David Goodwin
Full Star Full Star Full Star Full Star Full Star
1-15-2020
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Damilola Olusola
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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Shalitha Jackson
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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Antoinette Turner
Full Star Full Star Full Star Full Star Empty Star
1-7-2020
Antoinette Turner

My over all experience at this dealership was pretty good. My sales representative was Chris Meghan. I shared with him the type of vehicle I was looking for and when I got to the dealership it was parked out front waiting when me! I was pleased with the outcome.

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C P
Full Star Full Star Full Star Empty Star Empty Star
1-7-2020
C P

This place is a hot mess! The customer service is lacking and they seem disorganized. I would not recommend and wish there was another Lexus dealer closer to my home.

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Joey Joey
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Joey Joey

We have been to different Lexus dealers and did searches for our type of RX350. The only dealer that gave us down to earth honesty was Lexus of Towson. Our sales person was Sherwood Schaffernoth who worked hard with us to find a RX350 with the options we chose. He worked hard to check all availability of the model we were looking for across the country and recommended alternatives which we never would think of. The end was after days of research we decided the RX450H was a perfect fit for us. The car is excellent and drives like a dream. Comfortable and easy to drive. The follow ups from the dealer asking us how everything is going is great.

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Dolores Neigh
Full Star Full Star Full Star Full Star Full Star
1-2-2020
CARGURUS
travis
Full Star Full Star Full Star Full Star Full Star
12-30-2019

Great experience with Dave in sales

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AZ Miah
Full Star Full Star Full Star Full Star Full Star
12-13-2019
AZ Miah

Definitely the best car buying experience I had , our salesman George was the best in business, very respectful, listened to all of our questions & excellently solved everything. In the past eight years I bought 7 cars so far this is the most pleasant experience I had.. that’s why I’m giving them a five stars!! Also.. I like to appreciate that they’ve the most net & clean rest areas I have seen in a luxury dealer.

DEALERRATER
Brickcity Lionezz
Full Star Full Star Full Star Full Star Full Star
12-11-2019
My service advisor was Stephan and he was excellent!!!!’n...

My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen ..

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Joby Mathew
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Joby Mathew

Just got a vehicle from Lexus of Towson and had a great experience. Thank you Josh for making the exploration and decision-making process easy. I have purchased cars from different states in the country in the past but never from a person (Josh) and dealer that pays so much attention to the little things - from the detailing of the car to showroom ready to providing data and answers to questions without pressure of a sale. What a convenience to have a dealer like this near me. Good Car Good Deal Good Dealer

CARGURUS
GuruQRZFF
Full Star Full Star Full Star Full Star Full Star
12-2-2019

I'm going to the dealer today, they have contacted me.several times to see if I was still interested, I am. I compare shop and they did not make me feel pressured. Other dealers are on the trail. Hopefully two hours in and out.

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M. Oliver
Full Star Full Star Full Star Full Star Full Star
11-20-2019
M. Oliver

This is my 3rd RX and the service I received was great. Everyone is friendly and will go out of their way to make sure you are satisfied.

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J sith
Full Star Full Star Full Star Full Star Full Star
10-27-2019
J sith

Gordon was absolutely amazing. He was very professional, knowledgeable, understanding, and A pleasure to work with. He made sure he did everything in his power to make us happy with our first lexus purchase. Would highly recommend him and this dealership to everyone. If I could give them 10 stars I would.

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Justin
Full Star Full Star Full Star Full Star Full Star
10-22-2019
Justin

Great Service! And free snacks :)

DEALERRATER
Coolguy
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Very responsive and courteous salesman. Sherwood...

Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He offered me to call him, if I have any question.

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Helena Busick
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Helena Busick

George Zicopoulos was a wonderful sales person we felt he was excellent in giving us as much information about the car an ask us to call or come in for assistance and we may need it thank Michael for his assistance also. I would refer them to any of our friends.

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Daniel Sine
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Daniel Sine

Mike Shuman and Dianne Saunders provided me with superior service. I flew from SC to buy my car from Lexus of Towson.

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Mona Barr
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Mona Barr

I was pleased with the excellent service, friendliness and knowledge of our sales person, Jonathan Butler. He listened to our wants and needs. He didn't badger us when we needed time. He knew the car was for me and spoke to me not just to my husband which many sales people do. I highly recommend the dealership and Jon!

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Ali Khayyer
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Ali Khayyer

Great buying experience. Sherwood was excellent. He made the process very smooth. Gave us a great deal on the new car. The car is excellent and we could not be happier. We will definitely be back to buy our next car from him.

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Thomas Hinton
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Thomas Hinton

We had patient and experienced salesman in Ben Atta Peters. He showed us several cars before we settled on the car that met our requirements. He was very knowledgeable about Lexus. The sales process was straightforward and the finance person was likewise thorough and the process was good. We like the car we got. Thank you.

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Jack Chamberlain
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Jack Chamberlain

Tremendous experience with Sherwood Schaffernoth as our sales representative. In one meeting we handled all outstanding issues and my wife drove off in her 2019 GX 460. The entire team at Lexus of Towson was first class!

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Gino
Full Star Full Star Full Star Full Star Full Star
8-10-2019

Great customer service and experience

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Huyen
Full Star Full Star Full Star Full Star Full Star
7-28-2019

Ben and Diane were very pleasant to work with!